Privacy Policy
Last Updated:
Applicable Data Protection Laws
Indonesia: Law of the Republic of Indonesia Number 27 of 2022 concerning Personal Data (“Personal Data Law”) and Law of the Republic of Indonesia Number 11 of 2008 concerning Information and Electronic Transactions as amended by Law Number 19 of 2016 concerning Amendments to Law Number 11 of 2008 concerning Information and Electronic Transactions (“ITE Law”) and its implementing regulations and amendments from time to time applicable to each individual, companies and business entities incorporated in Indonesia, any company and business entity incorporated in Indonesia.
Villa Kama acknowledges and respects your right to privacy. The main content of Villa Kama can be viewed without having to provide any personal information. When this is required, VK will only ask for the information necessary to answer your questions and use it only as follows.
This Privacy Policy (“Privacy Policy”) is the guidelines set forth by us in relation to the use of your information and the categories of personal data we may collect or store, how we acquire, collect, store, control, use, process, analyze, correct, update, display, announce, transfer, transfer, disclose and protect your Personal Data (“Processing Personal Data” or “Processing Personal Data”) of you that we collect at the time you use our products or Services. This Privacy Policy applies to all Users, unless set forth in a separate privacy policy.
We process your personal data based on Law Number 27 of 2022 concerning Personal Data Protection (including all changes thereto from time to time) as
follows
What is Personal Data
- Identity data: Full name, date of birth, gender, passport information, or other identification number
- Contact data: Home address, email address, and phone number
- Financial data: Credit card details, mobile payments, and transaction history
- Health information if provided
- Guest stay information: Includes arrival and departure dates, hotel stay history, goods and services purchased
- Personal preferences: Includes language preferences, special requests, interests, activities, hobbies, food and beverage preferences, service issues
- Technical data: Including Internet Protocol (IP) addresses, device identifiers, browser type and version, time zone settings and location, geolocation, operating system and platform, information about how you use our websites, products and services.
- Communication data: Includes all correspondence with us as well as your reviews, feedback, and opinions about our resorts may be stored and added to your personal information.
Collection of Personal Information
We collect Personal Information in the following ways:
- When making a reservation, purchasing goods or services through our Website or communicating with VK.
- When visiting our properties or using on-site services and outlets, such as cinemas, entertainment, salons, spas, gyms, etc.
- When making a reservation by phone, communicate with us via email, or through an online chat service.
- When our CCTV cameras capture images of you while you are inside our premises, or through photos or videos taken by our representatives or us.
Use and Disclosure of Personal Information
We use Personal Information for our legitimate business and commercial purposes, including the following:
- To enable you to use our website.
- To help us verify your identity and find any accounts you have with us
- To provide you with the services you have requested.
- To facilitate reservations, payments, send confirmation messages, and provide you with information about the surrounding area.
- To process reservations through our website and assist in any questions relating to your stay with us.
- Personalize the service according to your personal preferences, including communications relating to goods and services according to your personal preferences.
- To analyze customer trends and insights.
- For business operations purposes such as data analysis, auditing, statistics and research purposes.
- To comply with legal and regulatory obligations.
Disclosure of Your Personal Information
We may share your Personal Information with the following:
- Third-party payment processors, payment service providers, external banks, credit card companies, IT and marketing support, service providers, and other consultants.
- With law enforcement, courts, governments, local or foreign regulatory bodies and national security authorities.
- An analytics and search engine provider that assists VK in the improvement and optimization of our web services.
- Our professional advisors and auditors. These third parties have access to your Personal Information only to perform necessary tasks and are obligated not to disclose or use it for any other purpose.
Rights of Access, Correction, Deletion, and Restriction
We are happy to help if you want to find out what personal information we have about you. However, in order to protect your personal information, we require you to prove your identity at the time of making the request. At any time you have the right to:
- Access, update, or delete the information we hold about you
- Request correction of inaccurate information
- Refuse or restrict our processing of your Personal Information
- Withdraw your consent to process your Personal Information This Privacy Policy was last updated on the above date and may be revised periodically to ensure consistency with our future developments, industry trends, and/or any changes in legal or regulatory requirements.
If you have any questions about this Privacy Policy, or at any time you would like to exercise any of these rights, please contact us at reservation@villa-kama.com
